Waste Removal Lambeth Privacy Policy

This Privacy Policy explains how Waste Removal Lambeth collects, uses, discloses and protects personal data relating to our customers and prospective customers in Lambeth. It applies to all Waste Removal Lambeth customers in the area, including individuals and business contacts who use or enquire about our waste removal and related services.

We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is intended to provide clear and transparent information so that you understand what we do with your personal data and how you can exercise your rights.

Who we are and how to contact us

Waste Removal Lambeth is the controller of your personal data when we provide waste removal and associated services to you in Lambeth. As controller, we decide why and how your personal data is processed.

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details provided on our website or in your service documentation, making it clear that your enquiry is about data protection or privacy.

Personal data we collect

We collect and process different types of personal data depending on your relationship with us and the services you use. The categories of personal data we may collect include:

Identification and contact details, such as your name, address, telephone number, email address and, where applicable, business name and job title.

Service and transaction information, such as details of the waste removal services you request, service addresses, access instructions, correspondence and communications with us, records of quotes, bookings, invoices, payments and account history.

Payment information, such as partial payment card details or bank information where necessary to process payments or issue refunds, in accordance with applicable payment security standards.

Usage and communication data, such as your communication preferences, feedback, complaints or reviews about our services, and records of your interactions with our customer service team.

Technical data, such as device and browser information or basic usage data that may be collected when you visit our website or use online forms. This may include IP address, date and time of access and basic diagnostic information for security and performance purposes.

How we collect your personal data

We collect personal data directly from you when you contact us by phone, email, online forms, or in person to request a quote, make a booking, or manage your account. We may also receive personal data from third parties where you have given them permission to share data with us, or where it is necessary for us to provide our services, such as property managers, landlords or business partners involved in coordinating waste clearance.

In some cases we may collect personal data from publicly available sources, such as public registers or business directories, where this is relevant to our services and compliant with data protection laws.

Lawful basis for processing

We only process your personal data when we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:

Contract. We process personal data when it is necessary to enter into or perform a contract with you, such as providing waste removal services, managing bookings, sending service communications and administering your account.

Legal obligation. We process personal data when it is necessary to comply with our legal obligations, for example keeping certain financial and transaction records for tax, accounting or regulatory purposes, or cooperating with lawful requests from public authorities.

Legitimate interests. We process personal data when it is necessary for our legitimate business interests or those of a third party, provided that these interests are not overridden by your rights and freedoms. Examples include improving our services, managing business operations, preventing fraud or misuse of our services, handling customer enquiries, and maintaining security of our systems and staff.

Consent. In limited circumstances, we may rely on your consent, for example for certain types of direct marketing or where we collect optional information that is not necessary for our core services. Where we rely on consent, you can withdraw it at any time by contacting us using the contact details provided.

How we use your personal data

We use your personal data for the following purposes:

To provide and manage our services, including responding to enquiries, providing quotes, scheduling and carrying out waste removal services in Lambeth, issuing invoices and processing payments.

To communicate with you about your bookings, service updates, appointment reminders, changes to our terms or policies, and important information related to your use of our services.

To manage our relationship with you, including handling complaints, feedback or disputes, and maintaining accurate records of your interactions with us.

To improve and develop our business, services and customer experience, including monitoring service quality, training staff and analysing aggregated data for internal reporting.

To protect our business, staff and customers, including preventing fraud or misuse of our services, ensuring the security of our premises, vehicles and systems, and enforcing our terms and conditions.

To meet legal, regulatory and accounting obligations, including maintaining records required by law and responding to lawful requests from public authorities or regulators.

Data sharing and processors

We may share your personal data with trusted third parties where necessary and proportionate for the purposes described in this Privacy Policy. These third parties may act as data processors on our behalf, or as independent controllers, depending on the circumstances.

Typical categories of recipients include payment service providers that process payments and refunds securely, IT and communications providers that host our systems, email or telephony services, and providers that assist with customer service or appointment reminders.

We may share certain personal data with professional advisers, such as accountants, auditors, insurers or legal advisers, where this is necessary for business governance, legal claims, risk management or compliance.

In some cases, we may disclose personal data to public authorities, regulators, law enforcement or courts where we are legally required or permitted to do so, for example to prevent or detect crime, or to protect our legal rights.

When we use processors, we ensure that they process personal data only on our documented instructions, provide appropriate security measures and are bound by written data processing agreements in accordance with GDPR requirements.

Data retention

We keep personal data for as long as necessary to fulfil the purposes for which it was collected, including to provide services to you, maintain business records, resolve disputes and meet legal, accounting or reporting obligations.

In general, we retain core customer and transaction records for a period that reflects applicable legal limitation periods and accounting rules. After the relevant retention period ends, we will either securely delete or irreversibly anonymise the personal data so that it can no longer be associated with an identifiable individual.

Where we rely on your consent for certain processing, we will retain the related data only until you withdraw your consent or until the data is no longer needed for the stated purpose, whichever is earlier, subject to any overriding legal obligations.

International transfers

Our primary operations are based in the United Kingdom. If it becomes necessary to transfer personal data to countries outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses or transferring to countries that have been recognised as providing an adequate level of protection.

How we protect your personal data

We take appropriate technical and organisational measures to safeguard your personal data against unauthorised access, accidental loss, destruction or damage. Measures may include access controls, staff training, secure storage, regular backups and the use of reliable technology providers. While we strive to protect your personal data, no system can be completely secure and we cannot guarantee absolute security.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:

Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, together with certain additional information.

Right to rectification. You have the right to request that we correct or complete inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis.

Right to restriction. You have the right to request that we restrict the processing of your personal data in specific situations, for example while we verify the accuracy of the data or consider an objection you have raised.

Right to object. You have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or where processing is required for legal claims.

Right to data portability. In certain cases, you have the right to receive personal data you have provided to us in a structured, commonly used and machine readable format, and to request that we transmit that data to another controller where technically feasible.

Where we rely on consent as the lawful basis for processing, you have the right to withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing carried out before you withdrew consent.

You can exercise your rights by contacting us using the contact details given in this Privacy Policy. We may need to verify your identity before responding. You also have the right to lodge a complaint with the UK Information Commissioner's Office if you are unhappy with how we handle your personal data.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any significant changes will be communicated in an appropriate way, for example through our website or by direct notification where required. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data as a customer of Waste Removal Lambeth in the area.